|About Us The Cotton Patch is a UK company specialising in patchwork and quilting products. All of the prices on the site are in UK British Pounds Sterling. If you have any suggestions or comments please email us at firstname.lastname@example.org|
If you are emailing about an order or have a specific enquiry then it is very helpful to us if you include your name, telephone and postcode and an order number if you have one.
Please note for general enquiries we aim to respond to your email within 2 to 3 working days.
Our Contact details:
The Cotton Patch
1283-1285 Stratford Road Hall Green Birmingham B28 9AJ United Kingdom
Phone: 0121 702 2840
Fax: 0121 778 5924
Vat No: VAT Number 558 8781 74
Company Registration No: 2145090
If you want to come visit us at The Cotton Patch in Birmingham then our About Us page has further details on our opening times and how to find us.
Important Information about patchwork fabrics
All patchwork fabrics are 100% cotton with a nominal width of 106-114cm (42"-44") unless stated otherwise.
Due to the limitations of colour printing, image colours may vary from actual fabric colours, with certain colours (such as reds) being particularly difficult to reproduce. Use the images on this online shop only as a guide, please do not use them to colour match fabric.
Fat Quarters and Long QuartersSome of our packs are cut as Fat Quarters. To get a Fat Quarter, the fabric is cut at 50cm and then slit half way along the width to give a fatter piece of fabric. Our normal fabric cut off the bolt is 25cm wide, which is also called a Long Quarter
Washing patchwork fabrics.
Some patchworkers prefer not to prewash fabric, but prewashing new fabrics generally ensures that there will be no uneven shrinkage and no transfer of colours when the finished piece is washed. These guidelines apply to most 100% cotton fabrics, but we would always advise testing a small piece first as manufacturing processes do vary:
Unfold all fabrics before putting into the washing machine.
Wash light coloured fabrics in tepid water with a phosphate free detergent.
Soak dark coloured fabrics individually in cold water for approximately half an hour and then machine wash in cold water with a phosphate free detergent.
Ensure your washing machine is set to a low spin cycle, Tumble fabric almost dry then remove and press with an iron.
Completed quilts made from light and dark fabrics should only be washed in cold water.
|Making A Purchase All Prices are shown in Pounds Sterling (inclusive of VAT). Just browse our Catalogue and click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. |
When we have received your order we will send you an email acknowledging receipt. If you are a Cotton Patch Club member our systems will work out the appropriate discount after you have placed your order.
We accept the following credit/debit cards - VISA, Mastercard, Delta, or Electron. If you are shopping from anywhere other than the UK your credit card company should convert the transaction to your own currency at the prevailing rate at the time of the transaction. We can no longer take Maestro cards on our online site.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped unless they are under £10 in value and due into stock within 28 days.
Online purchases and orders made by any other method cannot be combined. They will be treated as separate orders with separate postage charges and Club discounts for each order.
|Shipping And Handling Postage and packing charges apply to all items purchased using the electronic shopping basket facility except for Cotton Patch Club membership fees and Gift Vouchers.|
Postage and packing charges within the UK are shown in relation to the cost of the ordered items. We have three levels of service: Standard Service, Priority Service and Special Delivery. Further details are in Delivery Schedule below.
The Cotton Patch reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk, weight value of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.
For BFPO orders outside the United Kingdom postage and packing is charged at actual cost.
Postage charges to Overseas destinations will depend upon the weight and volume of the items ordered and the Country to which they are delivered. The charge will be shown in the checkout after you have selected the delivery Country.
If the item is very light the goods may be sent by International Airmail (this is not a trackable service). For all other orders delivery will be via UPS which is a trackable service. Delivery by UPS service in Europe is usually within 2-5 days of despatch. Customers will be sent a tracking number via the email address provided on their order.
The Cotton Patch reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk and/or weight of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.
If you give us an incorrect delivery address and a parcel is returned to us or undelivered because of that incorrect address we reserve the right to charge additional postage to cover the re-sending of your parcel to the correct address.
From April 2013 we have negotiated a new rate with UPS for Overseas Parcels. This means that postage to overseas countries is now significantly cheaper. Also for the majority of European destinations there is no increase in price between 2kg and 20 kg. This particularly benefits those customers who wanted to order wadding.
Overseas Destinations to which The Cotton Patch will accept online orders.
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of Europe
Andorra, Croatia, Iceland, Norway, Serbia, Switzerland, Ukraine.
Rest of the World
Australia, Canada, Hong Kong, Israel, Japan, Kuwait, Oman, New Zealand, South Africa, Saudi Arabia, Switzerland, United Arab Emirates, United States of America.
|Delivery Schedule UK Standard Service|
Our packages are sent out Royal Mail First Class. You should receive your order in approximately 2 to 4 working days from when you order. Our working days are Monday to Saturday, excluding Bank Holidays. Please note that if you place an order after 9am on a Friday your order will be downloaded on the following Monday and in that case Monday will be the first processing day.
The Cotton Patch is based in the United Kingdom. Below are the postage rates for the UK.
UK Special Delivery
We aim to despatch the same business day (Monday to Friday) for orders received before 9am and the next business day for orders received after 9am. Your goods will be despatched using Royal Mail Special Delivery or similar service that guarantees delivery before 1pm on the day after depatch (by Monday if despatched on a Friday). It is available to most areas of the UK. Special delivery is not available for same day despatch on Saturday or Sunday.This service is subject to product availability and/or size restrictions on some products (such as quilting frames).
UK Priority Service
We aim to despatch the same business day (Monday to Friday) for orders received before 9am and the next business day for orders received after 9am. Your goods will be despatched using Royal Mail First Class or a similar service. This service is subject to product availability and/or size restrictions on some products (such as quilting frames).
Orders for a large selection of fabric cut to order may take longer to process but we will advise you in this case. It is important that you provide a daytime telephone number so that we can contact you if we need to discuss delivery of your order.
BFPO orders: postage and packing is charged at actual cost.
Delivery by UPS service in Europe is usually within 2-5 days of despatch.
|Back Orders If your item is not in stock, we will back order it for you. You will always be informed with your order of any backordered items. |
You have the option to cancel your backorder if you would rather not wait.
|Tax Charges All our prices are shown inclusive of VAT except for books and magazines which do not incur VAT. |
If you are ordering from outside the European Union or from any of the following countries, VAT will not be charged: Jersey, Guernsey, Norway, Switzerland, Gibraltar and Canary Islands.
|Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
When an order is placed we will ask for the last three digits on the signature strip on the reverse of the card. This is a security check to help prevent credit card misuse.
|Deleting an item from your Bag Use the "View Bag" button at the top right of the screen. Your shopping list will be displayed. On the right-hand side of each product is a Tick Box called "Remove". Click in the box so that a tick appears. Then click on "Update" on the options below the shopping list. The shopping list should redisplay with the item removed from the list..|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0121 702 2840 (International +44 0121 702 2840) or fax us on 0121 778 5924 or write to us at 1283-1285 Stratford Road Hall Green Birmingham B28 9AJ United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us for a Returns Number. We recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of videos, DVDs, computer software that has been opened, subscription magazines or fabric cut to your specific requirements. We will issue a full refund less any Cotton Patch Club discount that was applied to the item. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are not refundable. If we have to collect an item for you we reserve the right to recover the costs of collection from you. This does not affect your statutory rights.|
Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective. We will give you a Returns Number and discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.
If you wish to find out more about Distance Selling please visit:
|Copyright Please note that all content, images etc. are copyright The Cotton Patch and no part of this website may be copied or reproduced without permission.|