The Cotton Patch

About Us The Cotton Patch is a UK company specialising in patchwork and quilting products. All of the prices on the site are in UK British Pounds Sterling. If you have any suggestions or comments please email us at mailorder@cottonpatch.co.uk

If you are emailing about an order or have a specific enquiry then it is very helpful to us if you include your name, telephone and postcode and an order number if you have one.

Please note for general enquiries we aim to respond to your email within 2 to 3 working days.

Our Contact details:
The Cotton Patch
1283-1285 Stratford Road Hall Green Birmingham B28 9AJ United Kingdom
Phone: 0121 702 2840
Fax: 0121 778 5924
Email: mailorder@cottonpatch.co.uk
Vat No: 558 8781 74

Company Registration No: 2145090

Making A Purchase All Prices are shown in Pounds Sterling (inclusive of VAT). Just browse our Catalogue and click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

When we have received your order we will send you an email acknowledging receipt. If you are a Cotton Patch Club member and you have entered your Club number and the appropriate Cotton Patch Club Discount Code the discount will be shown on the final checkout screen and your receipt.

We accept the following credit/debit cards - VISA, Mastercard, Maestro (formally known as Switch), Delta, Solo or Electron. If you are shopping from anywhere other than the UK your credit card company should convert the transaction to your own currency at the prevailing rate at the time of the transaction.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped unless they are under £10 in value and due into stock within 28 days.

Online purchases and orders made by any other method cannot be combined. They will be treated as separate orders with separate postage charges and Club discounts for each order.

Shipping And Handling Postage and packing charges apply to all items purchased using the electronic shopping basket facility except for Cotton Patch Club membership fees and Gift Vouchers.

Postage and packing charges within the UK are shown in relation to the cost of the ordered items. To see a breakdown on the postage charges for the UK click on the Postage Rates button. http://cottonpatch.co.uk/acatalog/Postage_Rates.html

For BFPO orders outside the United Kingdom postage and packing is charged at cost.

Postage and packing charges within Europe can be viewed at this link. http://cottonpatch.co.uk/acatalog/Postage_Rates.html
The Cotton Patch reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk and/or weight of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.

Postage and packing charges for the Rest of the World can be viewed at this link. http://cottonpatch.co.uk/acatalog/Postage_Rates.html
The Cotton Patch reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the location, bulk or weight of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.

For the list of countries from which we can accept orders and the postage charges please click here

Please note that some items which are heavy or are an awkward shape which requires more packaging can cause the delivery charge to increase. For example, wadding is expensive to ship overseas because of its volume. It may not be cost effective for customers outside the United Kingdom to purchase them. Removing these items should reduce the charge.

If your country is not on this list and you are a Cotton Patch Club Member then please choose Cotton Patch ROW as your country location.

Delivery Schedule Orders are currently taking around 5-7 working days from receipt of your order to delivery. Our orders are normally despatched by second class post. Priority or Special Delivery can also be selected.

For overseas orders our normal method is via UPS which is a trackable service. Delivery by UPS service in Europe is usually within 2-5 days of despatch. Customers will be sent a tracking number via the email address provided on their order. If the item is very light the goods may be sent by International Airmail (this is not a trackable service).

For further details Postage Rates

Back Orders If your item is not in stock, we will back order it for you. You will always be informed with your order of any backordered items.

You have the option to cancel your backorder if you would rather not wait.

Tax Charges All our prices are shown inclusive of VAT except for books and magazines which do not incur VAT.

If you are ordering from outside the European Union or from any of the following countries, VAT will not be charged: Jersey, Guernsey, Norway, Switzerland, Gibraltar and Canary Islands.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

When an order is placed we will ask for the last three digits on the signature strip on the reverse of the card. This is a security check to help prevent credit card misuse.

Deleting an item from your Bag Use the "View Bag" button at the top right of the screen. Your shopping list will be displayed. On the right-hand side of each product is a Tick Box called "Remove". Click in the box so that a tick appears. Then click on "Update" on the options below the shopping list. The shopping list should redisplay with the item removed from the list..

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0121 702 2840 (International +44 0121 702 2840) or fax us on 0121 778 5924 or write to us at 1283-1285 Stratford Road Hall Green Birmingham B28 9AJ United Kingdom

Privacy Policy The Cotton Patch does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket; once you have selected an item, to store delivery addresses (if the address book is used) and to store your details if you select the 'Remember Me' option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us for a Returns Number. We recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of videos, DVDs, computer software that has been opened, subscription magazines or fabric cut to your specific requirements. We will issue a full refund less any Cotton Patch Club discount that was applied to the item. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are not refundable. If we have to collect an item for you we reserve the right to recover the costs of collection from you. This does not affect your statutory rights.

Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective. We will give you a Returns Number and discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.

If you wish to find out more about Distance Selling please visit:
http://www.dti.gov.uk/consumers/Fact%20Sheets/page24635.html

Copyright Please note that all content, images etc. are copyright The Cotton Patch and no part of this website may be copied or reproduced without permission.

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